Privacy Policy
Effective Date: 15 September 2026
Welcome to eBooking Bus. We respect your privacy and are committed to protecting the personal information you provide when using our website, mobile application, booking platform, Mini App, or related services.
This Privacy Policy explains how eBooking Bus collects, uses, stores, shares, and protects your information when you use our services.
By accessing or using eBooking Bus, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you use eBooking Bus, we may collect information including:
Personal Information
Full name
Phone number
Email address
Gender, when required for certain bookings
Nationality, when required
Passport or identification information for routes or services that require passenger identification
Emergency contact information, where applicable
Booking Information
Departure and destination locations
Travel date and time
Bus operator
Seat selection
Pickup and drop-off points
Passenger details
Booking history
Ticket and reservation details
Promotion or coupon usage
Payment Information
When you make a booking, we may collect or process information relating to your payment, including:
Payment method
Transaction reference
Payment status
Billing information where required
Payment card details, bank account information, or digital-wallet credentials may be processed directly by authorized third-party payment providers. eBooking Bus may not directly store complete payment card information.
Device and Technical Information
We may automatically collect certain technical information when you access our services, including:
IP address
Device type
Operating system
Browser type
Device identifiers
App version
Language settings
Login activity
Website or application usage information
Cookies and similar technologies
Location Information
With your permission, we may collect location information to provide services such as nearby bus stations, pickup points, route information, or other location-based features.
You may disable location access through your device settings.
2. How We Use Your Information
We may use your information to:
Process and confirm bus-ticket bookings
Issue electronic tickets and booking confirmations
Provide booking details to bus operators
Process payments, refunds, and transaction verification
Contact you regarding your booking
Notify you about schedule changes, cancellations, pickup information, or operational updates
Provide customer support
Manage your eBooking Bus account
Improve our website, application, booking system, and customer experience
Prevent fraud, abuse, unauthorized transactions, and security incidents
Analyze booking trends and service performance
Send promotions, discounts, or marketing communications where permitted
Comply with applicable laws, regulations, and lawful requests from authorities
3. Sharing Information With Bus Operators
eBooking Bus works with independent bus, van, minibus, ferry, taxi, and other transportation operators.
When you make a booking, we may provide the relevant operator with information necessary to provide your transportation service, including:
Passenger name
Phone number
Travel details
Seat information
Pickup and drop-off details
Identification information where required
Transportation operators may have their own privacy practices. eBooking Bus encourages users to review the privacy policies of the relevant service providers when necessary.
4. Sharing Information With Third Parties
We may share information with trusted third parties that help us operate our services, such as:
Payment processors and banks
Technology and hosting providers
SMS, email, and communication providers
Analytics providers
Customer-support platforms
Marketing and advertising service providers
Fraud prevention and security service providers
Government authorities where disclosure is legally required
We only share information that is reasonably necessary for these parties to perform their services or fulfill applicable legal obligations.
We do not sell your personal information to third parties for their independent commercial use.
5. Payment Security
Payments made through eBooking Bus may be processed through third-party payment gateways, banks, QR payment services, digital wallets, or other financial-service providers.
These providers may collect and process payment information according to their own privacy policies and security requirements.
eBooking Bus takes reasonable measures to work with trusted payment providers and protect transaction information.
6. Cookies and Similar Technologies
Our website and digital services may use cookies or similar technologies to:
Keep users logged in
Remember preferences
Improve website performance
Understand how customers use our services
Measure advertising effectiveness
Detect technical and security issues
Personalize content or promotions
You may manage cookies through your browser settings. Disabling some cookies may affect certain features of the service.
7. Marketing Communications
With your consent or where otherwise permitted, eBooking Bus may send promotional information regarding:
Discounted tickets
Promotional codes
New routes
Special campaigns
Partner offers
Travel-related services
You may unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting eBooking Bus.
Operational messages relating to active bookings may still be sent even if you opt out of marketing communications.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete bookings
Maintain transaction and financial records
Provide customer support
Resolve disputes
Prevent fraud
Meet legal, tax, accounting, or regulatory requirements
Improve our services
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it according to our internal procedures and applicable requirements.
9. Information Security
eBooking Bus uses reasonable administrative, technical, and organizational measures designed to protect personal information against:
Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction
However, no internet transmission, digital platform, or electronic storage system can be guaranteed to be completely secure.
Users are responsible for keeping their passwords, verification codes, and account credentials confidential.
10. Your Rights and Choices
Depending on applicable law and circumstances, you may request to:
Access personal information we hold about you
Correct inaccurate or incomplete information
Update your account information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise concerns about how your personal information is handled
Some information may need to be retained where required for legal, financial, security, fraud-prevention, or operational purposes.
11. Children's Privacy
eBooking Bus services are intended primarily for individuals who are legally capable of making transportation bookings.
Where a booking is made for a child or minor, the parent, guardian, or responsible adult making the booking is responsible for providing the required passenger information and ensuring they have authority to do so.
We do not knowingly collect personal information from children for purposes unrelated to providing requested transportation services.
12. Third-Party Websites and Services
eBooking Bus may contain links to websites, applications, payment services, social-media platforms, or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party services.
We encourage users to review the relevant third party's privacy policy before providing personal information.
13. Changes to This Privacy Policy
eBooking Bus may update this Privacy Policy from time to time to reflect:
Changes to our services
New technologies or features
Business or operational changes
Legal or regulatory requirements
The revised Privacy Policy will be published through our website, application, or other appropriate channels together with an updated effective date.
Continued use of eBooking Bus after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy where permitted by law.